8k84 Privacy Policy

1 Data Controller and Contact Information

8k84 Casino is the data controller responsible for the collection, processing, storage, and protection of your personal information. We are a PAGCOR-regulated online gaming operator based in the Republic of the Philippines, and we process personal data in accordance with Philippine data protection laws.

For any questions, concerns, or requests related to your personal data or this Privacy Policy, you may contact our Data Protection Officer at the following email address: [email protected] (displayed as plain text only). We will respond to all privacy-related inquiries within five (5) business days during normal business hours.

You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that 8k84 has processed your personal data in violation of the Data Privacy Act of 2012 or any applicable regulation.

2 Personal Information We Collect

8k84 collects various categories of personal information from you during registration, account usage, and transaction processing. The specific types of data we collect include, but are not limited to:

Information You Provide Directly:

• Account Registration Data: Full legal name (as it appears on your Philippine government-issued ID), date of birth, residential address (including city, province, and postal code), Philippine mobile telephone number, email address, username, and password.
• Identity Verification Documents: Copies of valid Philippine government-issued identification documents such as passport, driver's license, PhilSys ID, postal ID, voter's ID, or other acceptable forms of identification required for Know Your Customer (KYC) compliance. These documents typically include your photograph, signature, ID number, date of birth, and address.
• Financial and Payment Information: GCash account details, Maya account details, bank account numbers (BPI, BDO, Metrobank, UnionBank, and other supported banks), cryptocurrency wallet addresses (USDT TRC20), transaction history, deposit amounts, withdrawal amounts, and payment method verification documents.
• Communication Records: Any communications you send to 8k84 Customer Support via live chat, email, or other channels, including your messages, attachments, inquiries, complaints, and our responses.

Information Collected Automatically:

• Technical and Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, language preferences, time zone settings, and unique device identifiers.
• Usage and Behavioral Data: Login and logout timestamps, games played, bets placed, bet amounts, game outcomes, bonuses claimed, promotional activity, session duration, pages viewed, navigation patterns, click-through data, and interaction with platform features.
• Geolocation Data: Your approximate geographic location based on IP address or device GPS (if enabled) to verify that you are physically located within the Philippines at the time of access, as required by PAGCOR regulations.
• Cookies and Tracking Technologies: We use cookies, web beacons, local storage, and similar technologies to remember your preferences, maintain your session, analyze platform performance, and improve user experience. For detailed information, please see Section 9 (Cookies and Tracking Technologies).

3 How We Use Your Personal Information

8k84 processes your personal data for specific, legitimate purposes in connection with the operation of our online gaming platform. The legal bases for our processing activities include your consent, the performance of our contract with you (the Terms & Conditions), compliance with legal obligations under Philippine law and PAGCOR regulations, and our legitimate business interests. Specifically, we use your personal information for the following purposes:

• Account Creation and Management: To register and maintain your 8k84 account, verify your identity and age (21+ requirement), authenticate your login credentials, manage your account settings and preferences, and provide you with access to the Platform.
• Transaction Processing: To process your deposits and withdrawals, verify payment methods, prevent fraudulent transactions, maintain accurate financial records, and comply with anti-money laundering (AML) and counter-terrorist financing (CTF) obligations.
• Gameplay and Gaming Services: To enable you to place bets, play games, participate in promotions and tournaments, track your gaming activity, calculate and credit winnings, apply wagering requirements, and maintain game integrity and fairness.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, report suspicious transactions to relevant authorities, respond to lawful requests from government agencies and law enforcement, maintain records as required by Philippine law, and conduct internal audits and investigations.
• Customer Support: To respond to your inquiries, resolve technical issues, investigate and address complaints, provide account assistance, and communicate with you regarding your account or services.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce deposit limits and loss limits, process self-exclusion requests, and provide access to responsible gaming tools and resources.
• Marketing and Communications: To send you promotional offers, bonus notifications, newsletters, and platform updates (only if you have consented to receive marketing communications). You may opt out of marketing emails at any time by following the unsubscribe instructions in any promotional message or by contacting Customer Support.
• Platform Improvement and Analytics: To analyze usage patterns, measure platform performance, identify technical issues, improve user experience, develop new features, and conduct data analytics to optimize our services.
• Security and Fraud Prevention: To detect and prevent fraud, money laundering, identity theft, unauthorized access, collusion, bonus abuse, and other prohibited activities. To protect the security and integrity of our Platform, prevent cyberattacks, and safeguard the rights and property of 8k84 and our users.

4 Legal Bases for Processing

Under the Data Privacy Act of 2012, 8k84 is required to have a lawful basis for processing your personal data. We rely on the following legal grounds:

• Consent: You have given clear, informed consent for us to process your personal data for specific purposes, such as marketing communications, location tracking for verification purposes, and the use of cookies and similar technologies.
• Contractual Necessity: Processing is necessary for the performance of our contract with you (the Terms & Conditions), including account registration, transaction processing, gameplay services, and customer support.
• Legal Obligation: Processing is necessary to comply with our legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements, anti-money laundering laws, tax reporting obligations, data retention requirements, and cooperation with law enforcement.
• Legitimate Interests: Processing is necessary for our legitimate business interests or the legitimate interests of a third party, provided that such interests are not overridden by your fundamental rights and freedoms. Legitimate interests include fraud prevention, network security, platform improvement, internal analytics, and protection of our legal rights.

5 Disclosure and Sharing of Personal Information

8k84 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may disclose your personal data to certain categories of recipients in the following circumstances:

• Service Providers and Processors: We share personal information with trusted third-party service providers who perform services on our behalf, including payment processors (GCash, Maya, banks, cryptocurrency exchanges), game providers, identity verification services, customer support software providers, cloud hosting providers, email service providers, and data analytics platforms. These service providers are contractually obligated to process your data only as instructed by 8k84 and to implement appropriate security measures.
• Regulatory Authorities: We are required to disclose personal information to PAGCOR and other Philippine regulatory authorities for licensing compliance, audit purposes, investigation of violations, and regulatory reporting obligations.
• Law Enforcement and Government Agencies: We may disclose personal data in response to lawful requests from law enforcement agencies, courts, government authorities, or other competent bodies, including in connection with criminal investigations, court orders, subpoenas, anti-money laundering investigations, or national security matters.
• Fraud Prevention and Security Partners: We may share information with fraud detection and prevention services, cybersecurity firms, and industry databases to detect and prevent fraudulent activity, identity theft, collusion, bonus abuse, and other prohibited conduct.
• Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy involving 8k84, your personal information may be transferred to the successor entity or acquiring party, subject to the same privacy protections outlined in this Privacy Policy.
• With Your Consent: We may share your personal data with other third parties when you have provided explicit consent for such disclosure.

We do not disclose your personal data to third parties outside the Philippines unless such transfer is covered by an appropriate legal mechanism under the Data Privacy Act, such as your explicit consent, contractual necessity, or compliance with a legal obligation. In all cases of international transfer, we ensure that the recipient country or organization provides an adequate level of data protection.

6 Data Retention

8k84 retains your personal information only for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. The following general retention periods apply:

After the applicable retention period has elapsed, personal data will be securely deleted, anonymized, or destroyed in a manner that prevents unauthorized access or reconstruction. Where data is anonymized rather than deleted, the anonymized data may be retained for longer periods for statistical and analytical purposes, as it no longer constitutes personal data under the Data Privacy Act.

Where 8k84 is involved in ongoing legal proceedings, regulatory investigations, or dispute resolution processes, we may retain relevant personal data for the duration of such proceedings even if the standard retention period has elapsed. Your account may also be placed on a legal hold if required by court order or regulatory directive.

7 Your Rights as a Data Subject

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by 8k84:

• Right to Be Informed: You have the right to be informed of how your personal data is being collected, processed, stored, and used. This Privacy Policy serves as the primary instrument through which we exercise transparency regarding our data processing activities.
• Right to Access: You have the right to request a copy of the personal data that 8k84 holds about you, including information on the purposes of processing, the categories of data involved, and the recipients to whom your data has been disclosed. Requests for data access will be processed within thirty (30) days of receipt.
• Right to Rectification: You have the right to request the correction of inaccurate, incomplete, or outdated personal data held by 8k84. Certain data fields (such as your full legal name and date of birth) can only be corrected upon submission of supporting government-issued documentation.
• Right to Erasure or Blocking: You have the right to request the deletion or blocking of your personal data in certain circumstances, including where the data is no longer necessary for the purpose for which it was collected, where you withdraw your consent and there is no other legal basis for processing, or where the data has been unlawfully processed. This right is subject to overriding legal obligations — we cannot delete data that we are required to retain under PAGCOR regulations or Philippine anti-money laundering laws.
• Right to Object: You have the right to object to the processing of your personal data where such processing is based on our legitimate interests or for direct marketing purposes. Upon receipt of a valid objection, we will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller where technically feasible. This right applies to data processed by automated means based on your consent or contractual necessity.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 8k84 has violated your data privacy rights. Information about how to file a complaint with the NPC is available through official Philippine government channels.

To exercise any of these rights, please contact our Data Protection Officer by emailing [email protected] (displayed as plain text — this is not a clickable link). We may require you to verify your identity before processing your request to protect against unauthorized disclosure or modification of your personal data. All rights requests are processed at no charge.

8 Data Security Measures

8k84 implements a comprehensive set of technical, organizational, and administrative security measures designed to protect your personal information from unauthorized access, disclosure, alteration, destruction, or misuse. Our security practices include:

• Encryption: All data transmitted between your device and our Platform is encrypted using industry-standard Transport Layer Security (TLS) protocol. Sensitive data fields such as passwords are stored using one-way cryptographic hashing algorithms and are never stored in plain text.
• Access Controls: Access to personal data within 8k84 is restricted on a strict need-to-know basis. Only authorized personnel with a legitimate business reason are permitted to access your personal information. All access is logged and subject to regular audit review.
• Two-Factor Authentication: We encourage all players to enable two-factor authentication (2FA) on their accounts. Account staff with access to player data systems are required to use multi-factor authentication at all times.
• Network Security: Our infrastructure is protected by enterprise-grade firewalls, intrusion detection and prevention systems (IDS/IPS), and regular vulnerability assessments and penetration testing conducted by independent security specialists.
• Data Minimization: We collect only the personal data that is strictly necessary for the specific purpose identified at the time of collection, consistent with the principle of data minimization under the Data Privacy Act.
• Staff Training: All 8k84 employees who handle personal data receive regular training on data privacy obligations, security practices, and our internal data handling procedures. Confidentiality agreements are a mandatory component of all employment contracts.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 8k84 will notify the National Privacy Commission and affected individuals within seventy-two (72) hours of becoming aware of the breach, in accordance with NPC Circular requirements.

While 8k84 takes all reasonable steps to secure your personal information, no system is completely impenetrable. You are responsible for maintaining the security of your account credentials and should notify us immediately at [email protected] if you suspect any unauthorized access to your account.

9 Cookies and Tracking Technologies

8k84 uses cookies and similar tracking technologies to enhance your experience on our Platform, remember your preferences, maintain your session, analyze usage patterns, and support our security and fraud prevention systems. By continuing to use the 8k84 Platform after being informed of our cookie usage, you consent to our use of cookies as described in this section.

Types of Cookies We Use:

• Strictly Necessary Cookies: These cookies are essential for the operation of the Platform and cannot be disabled. They are used to maintain your logged-in session, remember your authentication status, enforce security measures, and enable basic platform functionality. Without these cookies, the Platform cannot function properly.
• Performance and Analytics Cookies: These cookies collect anonymous, aggregated information about how users interact with the Platform, including pages visited, features used, error messages encountered, and overall traffic patterns. We use this data to improve platform performance and user experience. This data does not identify you personally.
• Functionality Cookies: These cookies remember your preferences and personalization settings, such as your preferred language, display settings, and account configurations, so that you do not need to reset them on each visit.
• Security Cookies: These cookies help us detect and prevent fraudulent activity, verify the integrity of your session, identify unusual access patterns, and protect the Platform from automated attacks and bots.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, though doing so may affect the functionality of the Platform, including your ability to log in and access gaming features. Strictly necessary cookies cannot be disabled through browser settings without disrupting platform access.

10 Children's Privacy and Age Restriction

The 8k84 Platform is strictly intended for adults aged twenty-one (21) years and above, as required by PAGCOR regulations and Philippine law. We do not knowingly collect, solicit, or process personal data from individuals below the age of 21. This age threshold reflects the legal minimum age for casino-style gambling in the Philippines.

During the registration process, all applicants are required to provide their date of birth and submit valid government-issued identification for age verification. Any account where the registered user is found to be below 21 years of age will be immediately suspended, and all account balances will be forfeited in accordance with our Terms & Conditions.

If 8k84 becomes aware that it has inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete such data from our systems and close the associated account. If you believe that a minor has registered an account with 8k84, please notify us immediately at [email protected] so that we may investigate and take appropriate action.

11 Changes to This Privacy Policy

8k84 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws and regulations, PAGCOR requirements, or the features and services offered on the Platform. When we make material changes to this Privacy Policy, we will update the "Last Updated" date at the top of this page and, where required by law, provide you with advance notice via email or a prominent on-platform notification prior to the changes taking effect.

Your continued use of the 8k84 Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Privacy Policy, you must discontinue use of the Platform and may request account closure by contacting Customer Support.

We encourage you to review this Privacy Policy periodically to stay informed about how 8k84 collects, uses, and protects your personal information. Archived versions of previous Privacy Policies are available upon request by contacting our Data Protection Officer.

12 Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to Republic Act No. 10173 (Data Privacy Act of 2012), its Implementing Rules and Regulations, and all issuances of the National Privacy Commission. Any dispute arising from or in connection with this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts and regulatory bodies of the Republic of the Philippines.

By using the 8k84 Platform, you consent to the collection and processing of your personal data in the Philippines in accordance with this Privacy Policy and applicable Philippine data protection law.